Terms & Conditions
SANTRENO ONLINE SHOP TERMS AND CONDITIONS
By using Santreno’s Online Shop you represent that you have read, understood and accepted these terms and conditions.
Santreno is a New Zealand Registered Company.
While we endeavour to fulfil every order, under rare circumstances Santreno has the absolute discretion to cancel and refund orders.
Customers are liable for every order made under their Login and shall keep their Login details safe and confidential at all times.
Prices are shown in New Zealand Dollars (NZD). Prices include tax (15% GST). Prices of products may change at any time without notice. On rare occasions prices and specials available on Santreno's Online Store may not be the same as the prices and specials available from Santreno's retail premises.
Our payment methods are Visa, MasterCard, Laybuy & Afterpay We do not accept EFTPOS, cash, cheque, or any other form of payment.
We reserve the right to make changes to the information provided on Santreno’s Online Shop at any time and without notice. We endeavour to display imagery as accurately as possible but colours shown may vary between stock batches and devices/screens.
- $10 shipping & handling on all orders to non-rural addresses Nationwide, $14 to Rural Delivery addresses Nationwide.
- We use Aramex couriers for shipping.
- We do not ship internationally.
DELIVERY AND LIABILITY
Santreno shall be entitled to assume that any person accepting delivery of the products is authorised to do so on behalf of the customer. If no person is present at the delivery point at the time of delivery, the product may be returned to a warehouse awaiting re-delivery and the customer is responsible for ensuring the final delivery of the product. Property and risk in the products shall pass to the customer on delivery. A customer is liable for any Special Instructions they add during the checkout procedure.
DELAYS TO DELIVERY
If Santreno considers that the delivery of a customer's order is likely to be substantially delayed, Santreno may contact the customer to arrange an alternative delivery time frame. If that time frame is unacceptable to the customer, the customer may cancel the order, without incurring any fee for doing so.
INCORRECTLY DELIVERED PRODUCTS
If any product delivered does not correspond with a product ordered, the customer may reject the product, in which case Santreno will replace or refund the value of the product that was originally ordered. In this circumstance Santreno reserves the right to collect the incorrectly-delivered product from the customer. If the customer is unable, or refuses to deliver up the product when requested, Santreno reserves the right to charge the customer for that product.
We're sorry if you have an issue with your purchase. Santreno will endeavour to first repair, or in some circumstances replace or refund any product that is defective under the Consumer Guarantees Act. Compensation shall not in any event exceed an amount equivalent to the purchase price of the product. It is the customer's responsibility and at their own expense to return the shoes to store with proof of purchase for inspection. The customer shall ensure that the products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the products.
VARIATION/CANCELLATION OF ORDER
The customer may vary or cancel the order up to the point in time that Santreno has commenced packing the order by contacting Santreno.
The customer shall notify Santreno immediately of a change to its delivery address.
Santreno reserves the right to cancel an order (and refund) if for any reason the stock item is unavailable.
*THIS RETURN POLICY APPLIES TO ONLINE STORE PURCHASES ONLY*
In addition to your rights under the Consumer Guarantees Act:
Full priced products may be returned for a refund to your payment method in accordance with the following conditions:
- All returns must be back in store within 14 days at your own expense. Proof of tracking is recommended.
- Product must be in its original packaging and original condition.
- Delivery to you for exchanges within New Zealand will be shipped at your expense.
- All refunds will be exclusive of shipping costs.
Please bring your return into our store or send to the return address provided on your Returns Slip.